Refund policy

Last Updated: June 15, 2025

Nourish Pro (operated and managed by Anayta Trading) values your satisfaction and aims to offer a hassle-free return and replacement experience. Please read the following policy carefully before initiating any request.

Return Policy – Replacement or Refund

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for replacement or a complete refund.

You can return the product in the following scenarios:

i. Product damaged – Refund / Replacement
ii. Wrong/different product delivered – Refund / Replacement
iii. Size & fitting issues – Replacement
iv. Issues with color of the product – Replacement
v. Quality of the product not as claimed in the product info – Refund / Replacement
vi. Other issues – Please describe the shortcoming in the product delivered – Refund / Replacement

(Eligibility for replacement and/or refund is as mentioned at the end of each scenario above.)

Initiating Returns

To start a return, contact us at anaytatrading@gmail.com.
Please send photos of the product as received (mandatory in case of damaged parcels/products).

Approved returns should be sent to:

Return Address:
Nourish Pro (Anayta Trading)
87, Shiv Shakti Nagar,
Delhi Road, Meerut,
Uttar Pradesh, 250002, India

⚠️ Please do not send any items back without prior approval. Unapproved returns will not be accepted.

Eligibility for Returns

To be eligible for a return:

The item must be in the same condition that you received it
It must be unworn or unused, with tags, and in the original packaging
A receipt or proof of purchase is required

Timeframe:
Return requests must be initiated within 7 days from the date of delivery.

Replacement Policy

If your item is eligible for a replacement/exchange (as per scenarios mentioned above), we’ll ship the replacement once your returned item is received and approved.

Replacement Delivery Timeframe

First approval of return: Within 1–2 days of receiving the return request via email
Final approval of return: Within 1–2 days after receiving and inspecting the item
Replacement shipped: Within 1–2 business days after final approval
Delivery: Within 2–7 business days after shipment (as per Shipping Policy)

Example (Exchange)

Order Delivered: June 2, 2025
Exchange Requested: June 5, 2025 (can be requested last by June 9, 2025)
First approval of return: June 6, 2025 (latest by June 7, 2025)
Product received by Anayta Trading: June 8, 2025
Final approval after inspection: June 9, 2025 (latest by June 10, 2025)
Replacement Shipped: June 10, 2025 (latest by June 11, 2025)
Replacement Delivered: June 13, 2025 (subject to Shipping Policy)

Refund Policy

If your item is eligible for a refund (as per scenarios mentioned above), we’ll issue a refund once the returned item is received and approved.

Refund Processing Timeframe

First approval of return: Within 1–2 days of receiving the return request via email
Final approval of return & refund: Within 1–2 days after receiving and inspecting the item
Refund initiated: Within 2 business days of final approval
Refund credit timeframe: 5–7 business days after refund approval

(Bank and card issuer delays may apply in exceptional circumstances. These are controlled by the payment gateway and are not in our control.)

Example (Refund)

Order Delivered: June 2, 2025
Return & Refund Requested: June 5, 2025 (can be requested last by June 9, 2025)
First approval of return: June 6, 2025 (latest by June 7, 2025)
Product received by Anayta Trading: June 8, 2025
Final approval after inspection: June 9, 2025 (latest by June 10, 2025)
Refund initiated: June 10, 2025 (latest by June 11, 2025)
Refund credited: June 13, 2025 (latest by June 17, 2025)

If more than 9 business days have passed since refund approval and you have not received the refund, please contact us at anaytatrading@gmail.com.

Damages and Issues

Please inspect your order upon receipt. If your item is:

Defective
Damaged
Incorrect

Contact Us

Have questions or need help with your return, exchange, or refund?

Email: anaytatrading@gmail.com
Address:
87, Shiv Shakti Nagar,
Delhi Road, Meerut,
Uttar Pradesh, 250002, India